Shipping
Orders are typically shipped to our customers within 1-2 business days after a transaction has been securely processed and received through our online system. You will automatically receive an e-mail notification when your order is shipped with a tracking number.
Delivery with USPS Priority Mail usually takes 3-5 business days within the United Sates and 10-14 days International orders.
USPS Express Mail usually takes 2-3 business days within the United States.
Have any questions about shipping?
Reach us by phone (907) 617-0867 from 9am - 5pm Alaska time.
Send us an email at: hamilton@fishcreekalaska.com
Returns
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in salable condition. This means no tags removed or damage to special packaging such as boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping.
*All food items such as salmon and syrups are nonrefundable.
Canceling Orders
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you want to cancel your order it is imperative that you e-mail us immediately at hamilton@fishcreekalaska.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.
Damaged Goods
If goods are damaged during shipment save the item, the box and all packing material. Notify us and we will place a claim. You may have to allow a USPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.
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