Gift Certificate FAQ

DISCLAIMER:

The information listed below about our Gift Certificates is from our previous site and may be outdated information for the site you’re currently on. We will update the below information when it is available.

PURCHASING GIFT CERTIFICATES:

Gift Certificates are purchased just like any other item in our store. You can pay for them using the store's standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Balance. If you have funds in your Gift Certificate Balance, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.

HOW TO SEND GIFT CERTIFICATES:

To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate you need to specify the following: The name of the person to whom you are sending the Gift Certificate; The email address of the person to whom you are sending the Gift Certificate; The amount you want to send (Note you don't have to send the full amount that is in your Gift Certificate Balance.); An optional short message which will appear in the email; Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

BUYING WITH GIFT CERTIFICATES:

If you have funds in your Gift Certificate Balance, you can use those funds to purchase other items in our store. At the checkout stage an extra box will appear showing your Balance. Enter the amount to apply from the funds in your Gift Certificate Balance. Please note: you will still have to select another payment method if there is not enough in your Gift Certificate Balance to cover the cost of your purchase. If you have more funds in your Gift Certificate Balance than the total cost of your purchase, the remaining balance will be left in your Gift Certificate Balance for future use.

REDEEMING GIFT CERTIFICATES:

If you receive a Gift Certificate by email, it will contain details of who sent you the Gift Certificate, along with a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in one of two ways:

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account before the Gift Certificate is validated and placed in your Gift Certificate Balance. You can then use the amount to purchase any item from our store.

2. During the checkout process on the same page that you select a payment method, there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Balance. You can then use the amount to purchase any item from our store.

WHEN PROBLEMS OCCUR:

For any queries regarding the Gift Certificate System, please contact the store by email at hamilton@fishcreekalaska.com. Please make sure you give as much information as possible regarding the issue so that we can fully address the problem.