Shipping & Returns
Orders are typically shipped to our customers within 1-2 business days after a transaction has been securely processed and received through our online system. You will automatically receive an e-mail notification when your order is shipped with a tracking number.
Delivery with USPS Priority Mail usually takes 3-5 business days within the United States and 10-14 days International orders. USPS Express Mail usually takes 2-3 business days within the United States.
Have any questions about shipping?
Reach us by phone +1 (907) 617-0867 from 9am - 5pm (AKST).
Send us an email at: firstname.lastname@example.org
HOLIDAY GIFT GIVING SPECIAL NOTICE:
From Thanksgiving until December 25, we offer an extended exchange policy to allow gift givers the flexibility to exchange items. All exchanges must be received by January 10th. We do not offer the option for a refund during this extended return period.
SECURE ONLINE ORDERING & LEGAL DISCLAIMER:
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you want to cancel your order it is imperative that you e-mail us immediately at email@example.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost and a $7.95 restocking and handling fee will be deducted from the refund amount.
If goods are damaged during shipment save the item, the box and all packing material. Notify us and we will place a claim. You may have to allow a USPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.