SHIPPING:

Orders are typically shipped to our customers within 1-2 business days after a transaction has been securely processed and received through our online system. You will automatically receive an e-mail notification when your order is shipped with a tracking number.

Delivery with USPS Priority Mail usually takes 3-5 business days within the United States. USPS Express Mail usually takes 2-3 business days within the United States.

 First Class International Shipping can take 2-6 weeks and there is no way to track it after it leaves the USA. We are not responsible for the delay or the Customs fee that may be due upon delivery. Priority or Express International Shipping are typically Faster but there still may be a customs fee due upon delivery. We are not responsible for how long it takes Customs to process your package, Or how long it takes to be delivered to you. There is no guaranteed delivery date!


Have any questions about shipping?
Reach us by phone +1 (907) 617-0867 from 9am - 5pm (AKST).
Send us an email at: hamilton@fishcreekalaska.com

HOLIDAY GIFT GIVING SPECIAL NOTICE:

From Thanksgiving until December 25, we offer an extended exchange policy to allow gift givers the flexibility to exchange items. All exchanges must be received by January 10th. We do not offer the option for a refund during this extended return period.

SECURE ONLINE ORDERING & LEGAL DISCLAIMER:

We take your personal information seriously and take all reasonable steps to protect your information.
Our site utilizes SSL (Secure Socket Layer) encryption when transmitting payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during secure credit card transactions. We use a secure server that is extremely dependable and safe to help insure that your information remains private. Do not order from any other site that does not offer this type of protection.

RETURNS:

We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return. We must receive the product back within 10 days of notification of intent to return.You must pay the return shipping cost. It must arrive at the store undamaged in salable condition. This means no tags removed or damage to special packaging such as boxes. Refunds will be credited back to the card or paypal account used to purchase the item. We do not refund shipping and a $7.95 restocking and handling fee will be deducted from the refund amount.
*All food items such as salmon and syrups are nonrefundable.
*All items listed as clearance are nonrefundable and are sold as is.

CANCELLING ORDERS:

We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you want to cancel your order it is imperative that you e-mail us immediately at hamilton@fishcreekalaska.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost and a $7.95 restocking and handling fee will be deducted from the refund amount.

DAMAGED GOODS:

If goods are damaged, lost or stolen, and you have purchased Insurance through Route, you will need to contact them for any refund or replacement. If you have not purchased insurance, we are not responsible for any lost, damaged, or stolen goods. Please make sure you keep all packing material and damaged item(s) Take photos of any and all damage.